Bitch And Moan....

Yesterday I wrote: Do your job, be on time, keep your word.

Add this today: How about every so often you go out of your way to do something that isn't your job?

I didn't feel like driving to Safeway for milk this morning, so I went to Walgreen's. The first three gallons I grabbed were sell-by dated yesterday. I groped around until I found one dated June 1st. I've mentioned the cashier before. She looks at me like I have a third eye in the center of my forehead. She didn't disappointment me today. 

I was third on line. Apparently paying with a hundred requires approval of the store manager. While waiting for him to conduct a detailed forensic examination using a magnifying glass and secret decoder pen I wavered about telling someone the milk was out of date. No one will care, so why bother was my initial thought. Then I remembered the times I didn't check dates and got home with something about to spoil. I didn't want that to happen to an unsuspecting shopper. I decided to say something.

"Next, can I help who is next?" I put my gallon of milk on the counter, paid the required $3.29 with a five dollar bill, got my change, and said, "You have several non fat milks that were out of date yesterday." She hardly glanced at my third eye and said, "He'll be here today."

"HE'LL BE HERE TODAY?".....What does that mean?

You're the fifth person that's told me and I don't care. You're the third person that's told me and I don't care. You're the first person that's told me and I don't care. Or, I don't care how many people told me, I still don't care.

When I was a teenager I drove a milk truck summers. I subbed for guys on vacation. I did both home and commercial stops. I rotated old milk out of the commercial stops. The checker lady was telling me the milk guy would "Be here today" and he would remove the soon to spoil milk. No one at the store could be bothered doing it. 

I'm sorry if I'm bitching this morning. I like to think you readers spend a few minutes of your valuable time here for pleasure. But while I'm on a roll, how about that prescription? There are four players in this game. Me, the doctor, the insurance adjuster and Cypress Care (the health care solutions company). 

In a perfect world here is what should happen: I go to the doc for an exam and a prescription. The doc sends a report to the insurance adjuster. I take the prescription to the pharmacy and they call Cypress Care for approval. Cypress Care calls the insurance adjuster for approval. The adjuster gives approval to Cypress Care who calls Safeway who fills the prescription. They call me and I pick it up. You have all that?

Yesterday when I checked on the medication Cypress Care told me Safeway never called them for approval. Safeway told me they did and were waiting for it. The insurance adjuster said she never got the doctors notes from my last appointment and would not approve the medication until she did.

My doctor always does her exam notes directly on a lap top. The computers were down at my last visit. When they came back up someone forgot to send the docs notes to my insurance adjuster. Like I often say, mistakes happen and I'm OK with that. What burns my ass is no one thought to follow up on why nothing was done. Safeway was sitting on the prescription for six days. Cypress Care didn't ask why the prescription wasn't approved. And this insurance adjuster didn't bother to volunteer the information she was waiting for that report.

I was a nurse and a case manager, I know the system or thought I did. I really feel for people who navigate it on their own.

I joined Facebook July 21, 2008. I still don't know what I'm doing and it frustrates me. I don't know who see what, where, how, when, or why. I have a friends list, a special friends list, a very special friends list, a family list, and an acquaintance list. Some of my family are on my very special friends list and some are on my acquaintance list. I also have my I don't remember why I know them friends list.

One day last week my blog did not show up on Wanda's Facebook page. I wondered if everyone that wants to read it, gets it? What about the people I rarely if ever see? Why not? Aren't they posting or do I have them in the wrong list? How do I find out? Who should I put on my notification list? How do I want to be notified? I needed answers to these questions. How do I get them? I will send a message through Facebook to all my friends, regardless of the list they're in.

Dear (friend)...Do you still post on Facebook? Are you interested in my blog? If I do not get a response I will assume the answer to both is no. 

I have 119 friends on Facebook. I haven't had 119 friends over the course of my life.