Typing is difficult enough. I wish Jill would stop licking my left hand and go eat some toilet paper. She also loves to rub her mouth on the corners of the screen. They sure know how to get our attention.
Friday late afternoon it became painfully clear I would not get this insurance mess resolved. Around 4:30 I said to Wanda, "Nothing is going to get done until Monday morning." I vowed to put it aside, away, out of my head, until then.
A total of forty five minutes passed before I started stressing about the medications. "What am I going to do if this isn't rectified Monday morning?" I yelled. Wanda, always the voice of understanding and reason said, "You lasted forty five minutes and have two days to go, stop it" So, I did, sort of. I only brought it up twenty or thirty time over the week end.
This morning at six forty five I was staring at the clock. "Hank" my new adjuster started work at seven. I was determined not to call him until at least two minutes after. Then I thought I should give him a few minutes, he called me at ten after seven.
Watching the clock while waiting for an important call is excruciating. Time passes like the last five minutes of a basketball game, a minute is an eternity. I have always hated being in this situation. I don't want to be perceived as a pain, but, I need answers. I told "Hank" I understood he would be dealing with many things while I only had me to think about. He assured me I was his one and only priority, he would work on nothing else until we had a resolution. I can't express how secure this made me feel. "Hank" told me what he was doing and when he would get back to me.
An hour passed, "Hank" called with very good news. My information was now in his computer system and "Elm" was doing the same. "Joyce" at "Elm" would contact me when she was finished. He told me to call her if I didn't hear anything within an hour.
By eleven I had made a lot of progress. "Joyce" told me I was set with "Elm". I would receive a pharmacy card in about ten days. "Joyce" called "Silvia" to authorize the meds but they needed the Rx in hand. I did not leave it last Friday. I said, "Is everything OK, for sure?" She said it was. I called "Silvia" and said I was on my way.
Between the time I talked to "Joyce" at "Elm" "Silvia" at the pharmacy got in my car and drove a mile and a half something changed, "Joyce" went to lunch. This I didn't know.
At the pharmacy, I gave the Rx form to "Silvia" and she called "Elm." I was standing at the counter watching; she was, on the phone, on hold, on the phone, typing on the keyboard, going through paperwork, and making me very, very nervous. Eventually she said, "This is going to be a problem if we fill it you will lose part of it."
WHAT?.........what's that mean? The agent at "Elm" thought my prescription was a THREE month supply. He only had an authorization for a ONE month supply. The prescription reads: three pills by mouth three times a day. "Silvia" at one point said, "You will need to tell your doctor to write a prescription for only one month at a time from now on."
WHAT?........"That IS one month." I have been getting the same amount from the same doctor every month and filling it here for a couple of YEARS.
I waited while the merry-go-round went around again. "Silvia" called "Joyce" for authorization but "Joyce" was at lunch so "Bill" took the call. "Bill" hadn't talked with "Joyce" so he called "Hank" Finally, everyone agreed on whatever it was they needed to agree on and I was, finally, getting my medication.
I waited another few minutes, got my pills and upon leaving the store walked into the wrong door, smashing my face on the glass.
I know this last couple of posts have not been my usual bubbly self posts, but, I needed to let off some steam. Thank you for all the support, as always, your comments are greatly appreciated.
For now, everything is fine. I can't wait to see what happens in June.
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